Responses to Formal Recommendations

The Ombudsman makes recommendations to USCIS on how to improve services, increase efficiencies, and provide a more meaningful experience. USCIS takes these recommendations seriously and reviews them thoroughly. Where possible, USCIS implements the Ombudsman’s recommendations; however, due to operational limitations or the priorities of the agency, USCIS may not implement a recommendation made by the Ombudsman. For more information, please visit the Department of Homeland Security Recommendations by the CIS Ombudsman.