Update on Case Assistance by Service Centers
Archived Content
The information on this page is out of date. However, some of the content may still be useful, so we have archived the page.
As part of the agency’s efforts to streamline requests for case assistance, we are discontinuing the use of USCIS service center e-mail boxes for case-specific questions on Jan. 21, 2019. Instead, USCIS is focusing our resources online via self-help tools at uscis.gov/tools and my.uscis.gov, and through the USCIS Contact Center. These changes are a part of our overall modernization efforts to provide a more efficient and effective user experience
The service center e-mail addresses being discontinued are:
- California Service Center: csc-ncsc-followup@uscis.dhs.gov
- Vermont Service Center: vsc.ncscfollowup@uscis.dhs.gov
- Nebraska Service Center: NSCFollowup.NCSC@uscis.dhs.gov
- Potomac Service Center: psc.ncscfollowup@uscis.dhs.gov
- Texas Service Center: tsc.ncscfollowup@uscis.dhs.gov
For assistance with our online tools, see the listings below.
| If you… | Then you can… |
| Want to check your case status | Sign up for automatic case updates. |
| Want to check processing times | Visit our processing times page. |
| Have moved | Submit a change of address request. |
| Want to appeal or ask us to review a decision | Submit |
Need case assistance because:
| Submit an online request to have a service request sent to the service center or reach out to the USCIS Contact Center. |
Need additional assistance because:
| Call the USCIS Contact Center at 800-375-5283. |
| Want to provide feedback to USCIS | Visit the Feedback Opportunities page. |
Need to notify us of a systemic operational issue, such as a pattern of potentially incorrect notices | Email: public.engagement@uscis.dhs.gov |
Reminder: USCIS can only discuss a case with you if you are the applicant, petitioner, or requestor or an authorized representative.