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U.S. Department of Homeland Security Seal, U.S. Citizenship and Immigration Services
 
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  • Topics

    • Family

      • Family of Green Card Holders (Permanent Residents)
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    • Most Accessed Forms

      • I-485, Application to Register Permanent Residence or Adjust Status
      • I-765, Application for Employment Authorization
      • I-90, Application to Replace Permanent Resident Card (Green Card)
      • N-400, Application for Naturalization
    • All Forms

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    • Family Based Forms

      • I-129F, Petition for Alien Fiancé(e)
      • I-130, Petition for Alien Relative
      • I-360, Petition for Amerasian, Widow(er), or Special Immigrant
      • I-600, Petition to Classify Orphan as an Immediate Relative
      • I-751, Petition to Remove Conditions on Residence
    • Employment Based Forms

      • I-9, Employment Eligibility Verification
      • I-129, Petition for a Nonimmigrant Worker
      • I-140, Immigrant Petition for Alien Workers
      • I-526, Immigrant Petition by Standalone Investor
      • I-539, Application to Extend/Change Nonimmigrant Status
    • Humanitarian Based Forms

      • I-134A, Online Request to be a Supporter and Declaration of Financial Support
      • I-589, Application for Asylum and for Withholding of Removal
      • I-730, Refugee/Asylee Relative Petition
      • I-821, Application for Temporary Protected Status
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  1. Home
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  3. Website Metrics
  4. USCIS Website Metrics Report for October 2021

USCIS Website Metrics Report for October 2021

Usage Metrics 

Metrics Count
Users 8,217,321
Sessions 15,347,531
Pageviews 35,551,513
Avg. Session Duration 0:02:45
Avg. Time on Page 0:01:58
Bounce Rate 40.97%
Sessions with Search 734,539
Pages / Session 2.32

Top Pages on USCIS

Page Title                                                                                                                            Pageviews
Home  5,454,604
Form I-9 Acceptable Documents  2,296,479
Site Search  2,187,132
All Forms  889,699
Green Card  706,047
Employment Eligibility Verification  683,613
Forms  660,025
Contact Us  552,524
Petition for Alien Relative  532,690
 Application for Employment Authorization 530,579

Top Search Terms and Resulting Pageviews 

Search Term Pageviews
case status 30,368
processing times 29,768
i-130 27,733
i-765 25,506
case status online 25,078
i-485 18,289
check case status 14,798
change of address 13,363
n-400 13,064
i-864 affidavit of support 12,785
status of my case 12,057
I-765 11,672

USCIS Monthly Customer Satisfaction Survey 

Please rate your level of agreement with the following statement: "I am satisfied with my experience on the USCIS website."

Answer Number Percentage
Strongly Agree 2,001 42.30%
Agree 1,428 30.20%
Neutral 672 14.20%
Disagree 359 7.60%
Strongly Disagree 273 5.80%

What is your primary role in visiting the site today?

Answer Number Percentage
Applicant (you’re applying for a visa, Green Card, or naturalization) 2,277 52%
Other 801 18%
Petitioner (you’re submitting an application on behalf of someone else such as your spouse, fiancé(e), or employee) 466 11%
Friend, family member or community member (you’re helping someone else in an unofficial capacity) 326 7%
Requestor (you’re requesting immigration records) 320 7%
Legal representative (you represent or help represent applicants, petitioners, or requestors) 105 2%
Community advocate or educator (you work in a non-profit/community organization) 45 1%
Translator/interpreter 35 1%
Media representative 11 0%
Elected official/government representative 10 0%

What was your general reason for visiting the site today?

Answer Number Percentage
Citizenship 618 13%
General information regarding immigration laws 376 8%
General information regarding USCIS 336 7%
General policy information 103 2%
Green Card 1,656 35%
Other 775 17%
Working in the USA 830 18%
Last Reviewed/Updated:
06/27/2022
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